Built on the Model Context Protocol, the feature allows Anthropic Claude users to access Zoom meeting data and other insights ...

Agent assist can work, but design, delivery and how you manage knowledge make a huge difference — here’s one contact center leader’s experience.

Poor data management and unclear semantics can affect AI adoption, but research shows managing data pipelines boosts bottom ...

Chaurasia: Bad data usually accumulate over time due to organic data and system sprawl, lack of governance discipline, i.e.

After years of focusing on deployment, enterprises are now confronting the complexity of running AI systems across live customer environments. Observability, testing and governance are emerging as ...

While 79% of organizations face AI data challenges, 92% are already using their data to train LLMs despite readiness concerns ...

Trying to balance customer expectations with business services has become a challenge; this quarterly benchmark will track ...

75% of respondents said that they were confident in their ability to secure their organization’s data. However, 68% reported that a significant portion of their unstructured data is unprotected. 47% ...

ServiceNow is continuing its march toward becoming a “platform of platforms” on which — and through which — enterprises can choose to roll out and manage agentic AI. In today’s news, ServiceNow said ...

As a case of an AI agent targeting a user shows, AI harassment poses a more complex threat— and someone will be held ...